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Privacy Policy

Effective Date: 23/02/2025

1. Introduction

NMST Tennis Retreats ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a retreat, or contact us.

By using our services, you consent to the collection and use of your information in accordance with this policy.

2. Company Information

  • Business Name: NMST Tennis Retreats

  • Address: Ug 1, Olymp Sveti Vlas, Bulgaria, 8256

  • Phone: +359876507788

  • Email: nmstpro@gmail.com

3. Information We Collect

We collect and process the following types of personal information:

  • Personal Identification Data – Name, email, phone number, and address.

  • Booking & Payment Information – Details required to confirm and process your reservation.

  • Health & Medical Information – If necessary, to ensure safe participation in physical activities.

  • Travel & Accommodation Details – For logistics and retreat planning.

  • Technical Data – IP address, browser type, and cookies when visiting our website.

4. How We Use Your Information

We use your personal data to:

  • Process bookings and manage retreat participation.

  • Communicate with you about retreat details, changes, or cancellations.

  • Ensure your health and safety during activities.

  • Improve our services and customer experience.

  • Comply with legal obligations.

5. How We Protect Your Information

We implement security measures to protect your personal data from unauthorized access, disclosure, or loss. This includes:

  • Secure payment processing through trusted providers.

  • Restricted access to sensitive information.

  • Regular system updates and security checks.

6. Data Sharing & Third Parties

We do not sell or share your personal data with third parties, except in the following cases:

  • Service Providers: We may share necessary details with hotels, transport providers, or coaches involved in organizing your retreat.

  • Legal Requirements: If required by law, we may disclose information to authorities.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted.

8. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal data.

  • Withdraw consent for marketing communications.

  • Request a copy of the data we hold about you.

To exercise these rights, contact us at nmstpro@gmail.com.

9. Cookies & Website Tracking

We use cookies to improve your experience on our website. These cookies help us analyze traffic, remember preferences, and enhance functionality.

By using our website, you agree to our use of cookies. You can manage cookie settings in your browser.

10. International Data Transfers

If you are accessing our services from outside Bulgaria, be aware that your data may be transferred and processed in Bulgaria, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

12. Contact Information

For any questions regarding this Privacy Policy, contact us at:

📍 Address: Ug 1, Olymp Sveti Vlas, Bulgaria, 8256
📞 Phone: +359876507788
📧 Email: nmstpro@gmail.com

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